He requested which i take away the many hanging near within the closets when I was Earlier informed because of the gross sales rep that I could go away all clothes hanging. Perfectly next day rolled close to and as opposed to sending exactly the same installer, they despatched a distinct installer, with carpeting which was Minimize from a unique roll so soon after he gets everything down I discover its not the exact coloration of carpet laid the prior working day. I phoned Randy back on Saturday even though installer was however below and still left a voice information, no response. I left Randy a voice mail on Monday March twenty sixth at 8:fifteen, A different at 11:00 and A different at four:00pm. Continue to no return connect with. The installer which was scheduled to return out today to accomplish the carpet inside the closet just identified as at seven:40pm to say he would be here in about an hour or so. So, bottom line is a 3 hour career has triggered me Just about 3 days of annoyance in addition to a condo in disarray. By no means yet again!
The second lavatory isn’t much better, missing and sloppy grout and chalking work, chips on each side of your toilet and stuffed with grout, chalking utilized to fill in from the place the bedroom base board ends along with the tile baseboard starts because of the unfinished do the job.
(four) From the extremely beginning of the buy, we are already lied to by Every person within the gross sales Girl (Loni), towards the installers, to multiple team members of your business. Loni promised us high quality Berber Carpet, premium quality 1/2 inch padding, plus a completed solution that we might happy to own. Which includes not been the situation, inside the slightest. Apparently, the Berber carpet that we obtained was not of the standard she mentioned due to the fact now you might be supplying us a “high-quality†carpet  as a way to fix this mess. Loni also said the carpet would Mix in properly with the present floor and that transitions would not be desired.
I haven't knowledgeable company as shameful as your team has dished out. I are already respectful towards your workforce, hopeful and client. It's got gotten me no exactly where. I've requested to talk to administrators countless times and they will not transfer me, put me by means of to CS voicemail or deliver me having a Speak to identify or number. I am beside myself. You've got manufactured me into ass simply because I’ve held my Portion of the deal and I’m nevertheless shelling out my monthly bill for horrible workmanship and merchandise. My previous resort will be to escalate this challenge further. I don’t want to deliver this to outside parties to take care of. I just want my flooring changed and carried out the right way and right away.
I explained to my bank n customer care that Lisa would not contact me back till it was time for her to depart that is definitely just what exactly she did n she didn't leave a connect with back again variety.
!!!! Just spoke to somebody name Anna ID # 2773, who apologized and could provide me $50 pounds. Genuinely !! someway to simplicity the stress and inconvenience.. How much time does Empire expect a consumer to wait prior to the installation is full? and its Legislation that services needs to be rendered upon payment… This is totally not acceptable And that i won't be undertaking small business with Empire yet again!!! C. Turner
The installers broke a caste-iron radiator. They paid to acquire it fixed so it might cease leaking not to interchange the damaged valve.
We need it being set up by December 16th and possess gotten not a soul to talk to us, remedy our telephone calls, or call us back. I have tried using just about every other attainable way to create this installation take place.
Thank you for bringing your fears to our awareness. We’ve obtained your e mail, and we’ll be in touch along with you shortly to debate your carpet worries.
Dye good deal didn't match. They had to exchange each of the carpet. This time, freshly painted baseboards all marked up and looking for repainting they usually chipped a superb size piece of bathroom tile that borders the carpet. They never explained to me and glued it down and crammed the seam with carpet fibers to seem like grout. Following sending shots to Empire, they scheduled a tile repair service for today. Bought the decision at 8:28 this early morning which they have been on their own way. I went to the home, waited three hrs and following 4 calls to customer care I used to be advised by a supervisor which i was to start with during the timetable as well as the repair particular person was not answering their mobile phone. We've been equally pissed off. Then I had been explained to that Empire was sending back again a similar poor installers, who experienced botched the primary install, hid damaged baseboards and broken tile on the 2nd set up. I never Believe so. Now they won't give me a slim window to return on the upcoming date with unique installers. This can be definitely by far the most disheartening working experience that has a contractor in my lifestyle. Empire, please support and rectify.
September 20, 2017 at 3:36 pm Installed Empire flooring in total property to your tune of 34K in December on 2014. Experienced all kinds of other concerns but the most recent would be the flooring while in the basement is acquiring black mould places to the engineered wood. click here These are typically not small little spots, they are big! Attempted to have it fixed. Created 5 distinct appointments for contractors from Empire to return out and deal with there was normally some cause they could not. The final contractor showed up a handful of weeks in the past and identified as his boss. His boss reported never to restore the flooring. The contractor identified all kinds of other blacks places beginning to sort and distribute. He said this engineered wood mustn't have already been mounted from the basement. There may be excessive humidity.
We are not joyful in regards to the occupation they done for up and now they are obtaining problems wanting to repair it they usually messed it up much more. Be incredibly cautious in using them.
I want another person to Get in touch with me, that isn’t just a customer service representative that may tell me they can depart a voice mail or come up with a do the job get that under no circumstances occurs.
The Installation Manager (IM) manages the installation procedure for in-home and business-to-small business flooring and window therapy (in which applicable) installations from insuring supplies can be obtained and designated for the challenge get more info and assigning the get the job done to a professional independent installer contractor by undertaking completion.