We experienced messages installer coming to fix things. We wait all day and no-one reveals. I are unable to imagine a business performing a even worse job than Empire. This wasnt affordable at all, but we thought the salesman that each one would be carried out prior to we moved in on the twelfth. Guess we ended up lied to.
I haven't any confidence from the installers that were here so I need a total new crew and not just do I count on but I demand from customers a credit history for time, aggravation and also the incompetence revealed by the employees So far a result of the aggravation and time squandered. My husband operates evenings and now has to stay up again for today of install that must have been completed.
So when they told me within the phone it'll just take 3-four days it took actually two weeks (counting Saturdays).They place out the household furniture (some bought scratches). The mess was terrible. You couldn't even breathe. I had to vary A/C filters every single day. I had to maintain my boys inside a space due to the fact also the sounds was unbearable. I could not cook or just about anything. Two weeks of getting kids locked in a very place lacking all their pursuits. They at last finished. I notice 1 space was undesirable generating sound when stepping on it. They said “it will be high-quality just after a couple of days”. Nicely no. It got worse. Hardwood floor starting up creating cracking sounds all around the home. The blokes harm partitions. I suppose they strike them While using the boards or I do not know. The entire residence was awful dusty. Even the partitions needed to be wiped out. All the things. Needed to hired persons that will help me clear for the duration of 3 times. Starting up contacting about all Those people issues straight away.
We feeling your irritation and they are disappointed to hear that you're feeling this way. Remember to email your fears and account facts to customersupport at empire-today.com, and point out Corporate Headquarters in the subject line so we may even more help you.
I requested laminate flooring and hardwood for my stairs and hallway. My partner and I took holiday for getting this set up. Was confident by salesman it would be carried out And exactly how great your service is. So, my husband and I cleared each of the major furniture out of your home, produced preparations for our 3 canine to get from your home, cleaned every little thing in anticipation of our install this Sat morning. Installers get to house and now we have been so excited. That’s the top of our excitement. When they bring in ipieces to validate proper flooring, Every thing is incorrect!!! Hardwoods don’t match in the slightest degree- stairs are a special shade from flooring, transitions another shade, one/4 round Yet one more color.
So to incorporate insult to injury. We bought a contact from an outstanding Command rep who asked me how my install was!?!! Justification me?? I said you indicate the a single that they didn’t exhibit around ?
I have already been fighting for 2 weeks for getting an individual out to repair just a couple of boards that popped up after A serious hardwood floor installation.
I had my cupboard set up schedule for eight/15. Since should be delayed until finally who is aware of when. I have appliances program to become sent, furniture that needs to be shipped as well as other things that should be take place and very little can go right until these floors are carried out.
November fifteen, 2017 at five:38 pm Our circumstance is further than preposterous….installer didn’t place the rest room on tight after putting in floor. I known as & e-mailed Empire telling them about it & that we have been planning to get mold as being the drinking water was seeping less than the ground. After a handful of mo. they ultimately came & tore out the ground * observed in existence was mould. We lived While using the mold for another few mo. read more right before somebody came out to deal with it. Now I preserve contacting & contacting bc some of the drywall was taken out. Eventually they referred to as & instructed me to find a drywaller, which wasn't my work.
I dont know very well what i have to do to obtain crap fastened and get them from my residence. This has long been a complete disruption to our life and it even now isnt in excess of. Assistance!
June 4, 2018 at three:17 pm We had a salesman arrive out to our household in quotation us a cost for our kitchen area and laundry area when it arrived down to undertaking The task they arrived out and just carried out the kitchen area area they had no understanding of the laundry area whenever we contacted them he said that he under no circumstances quoted a price to the laundry place which is he dead I contacted Empire The salesman come out to the home complaining that this was planning to appear out of his pocket for the mistake what did I want some thing without spending a dime he quoted to me also that he was only producing $forty commission off that occupation that $400 was planning to must arrive away from his pocket he also mentioned to me was I prepared to pay Portion of it I explained no I can pay $one hundred fifty additional It isn't my fault that you simply messed it up I do feel that I should not really need to arrive outside of pocket on just about anything but he agreed to this and remaining our property didn't hear nothing back from him so I known as Customer Treatment once more he phone calls me today telling me generally I had been a liar that he didn't agree to that witches he agreed to this before me and my wife plus the individuals setting up the ground not however have I listened to back again from any individual right now as today on this make a difference it’s all promises that they can Speak to you or they are going to email you they may make this happen for a protracted time frame to disregard The difficulty ideally my wording is right to the spelling sorry if It isn't I think folks must consider the problem far more prior to buying floors I will never give them a superb rating till they keep Using the assure of what they said they ended up going to do right until that time I will likely not give a superb writing or anything else I'm not certain how I obtained to this individual web-site but I’m happy I did Incidentally the one cause I agreed to your $150 extra Simply because he created me and my spouse feel guilty that he was likely to should occur away from pocket for hundred bucks and that is I feel that is really lower down
I can't even start to tell you how terrible the dust is. Its within the partitions. Its on all the things. Why would they faux my dwelling is a development zone. They need to have Slash outside.
Thank you for bringing this make a difference to our awareness. We’ve located your buy, and we’ll be in contact with you Soon to start out working over a resolution.
I identified as back again and was advised by Kim that Trevor’s second inspection is currently lacking and they can not locate the approval. How can that occur? Whenever your staff/Kim from CS referred to as me to verify which i was authorised for an entire substitution.